SERVICE INFORMATION - UPDATED 2026-10-19

Help and contact

Sign-in and gameplay

Use the code in the browser where it was requested and check spam folders. An expired or rejected sign-in may require a fresh code. For connection problems use the retry control rather than starting the same race again.

Payments and model-entry credits

For missing credits, a billing hold or an unexpected deduction, contact support from your account email with the approximate time and a non-sensitive transaction reference. Receipts can arrive before credit fulfillment. Use Paddle buyer support for a Paddle refund or withdrawal. Never send passwords, OTPs, session cookies, API keys or full card details.

Privacy and shared-content reports

For access, export, correction or deletion, contact support from the account email. For problematic shared content include its replay link and a short description. Ownership is verified before private information is released.

Related policies and contacts

Contact the operator

Operator: Sami Sytelä

Contact: hello@drawingarena.app