Refund Policy

Merchant of record

For purchases completed through Paddle checkout, Paddle is the merchant of record. Its linked Refund Policy and Buyer Terms apply alongside mandatory consumer law. Sandbox credits have no real payment to refund.

How to request a refund or withdrawal

Use your Paddle receipt, an eligible withdrawal option in the Paddle Customer Portal, or paddle.net. Drawing Arena support can investigate missing delivery or incorrect deductions. Supply the purchase email and approximate date, never card details or sign-in codes.

Withdrawal and defects

EU/EEA consumers generally have a 14-day withdrawal right, subject to digital-content and service rules. An immediate-supply exception requires legally valid express consent and acknowledgement; these terms do not waive that right. Remedies for non-delivery, defects or misdescription remain available. Discretionary requests follow Paddle policy.

Drawing Arena account reconciliation

The signed Paddle adjustment event is matched to the purchase. New races and purchases may be paused while consumed and unconsumed entitlements are reconciled. A historical balance displayed during review is not cash or permission to spend refunded credits. In-app restoration of an unused model slot is not a monetary refund.

Mandatory rights

Credits have no cash-out or transfer feature. This does not limit lawful refunds, withdrawal, defect remedies or payment disputes. Mandatory stronger rights apply.

Related policies and contacts

• Paddle Refund Policy
• Paddle Buyer Terms
• Paddle buyer support and refund requests

Contact the operator

Operator: Sami Sytelä

Contact: hello@drawingarena.app